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Website Terms and Conditions of Use

The Cigar Manor Ltd
Trading Address: 182A Cardiff Road, Newport Gwent, NP20 3AE
Company Number: 14921529
Email: info@thecigarmanor.co.uk
Tel: 08431 222453
Registered Address: 182A Cardiff Road, Newport Gwent, NP20 3AE

The minimum permitted age to order goods from this website is 18 years old and over.

Satisfaction Guarantee

For your extra peace of mind all purchases are covered by our 14-day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason, return the unused item(s) in their original unopened packaging to The Cigar Manor, Newport, accompanied with the receipt/invoice and we will be pleased to offer you an exchange or refund – no hassle, for your total peace of mind.

Payment

All prices are in GBP Sterling and are inclusive of VAT at the current rate. Payment can be made securely using PayPal or one of the following card payment methods: MasterCard/Visa/Switch/Solo/Maestro card via our website or post or telephone. We also accept electronic bank transfers. All payments are subject to validation checks and where required, authorisation by the card issuer. If the issuer of your payment refuses to authorise, we have the right to cancel the order.

Availability

We aim to hold all items in stock. However, should an item be more popular than we expected, there might be occasional delays when ordering. If this does occur then an advice note will be attached with your invoice.

Sometimes we may experience difficulties with the supply of certain products and may therefore provide a substitute of the same or better quality at no extra cost.

The majority of our deliveries are made within 2-3 working days of payment authorisation if the products are in stock. The Cigar Manor Ltd will advise regarding the delivery date for out of stock items.

When an order is requested for priority despatch, the goods are dispatched within two working days of payment authorisation.

Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods that are beyond our reasonable control e.g. natural disasters, rioting, floods, fire etc. In the unlikely event that your product appears lost or is damaged in transit please contact us.

Damaged Goods

All your goods should arrive in perfect condition. However, if you do receive goods that appear to be faulty or damaged, please notify The Cigar Manor within 72 hours of the receipt by contacting our customer service department. This applies to any items that may appear to be missing. The company will do everything possible to ensure your delivery arrives on time and intact. We will not accept responsibility for any additional expenses that may have been incurred due to late or incomplete deliveries.

Delivery

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

When your order is dispatched you will recieve an email with tracking information. Please note we can’t investigate a lost parcel/delivery after two months of the dispatch date, so please make sure you get in contact before that period ends.

We aim to delivery all orders as quickly as possible. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors, that may cause delays.

Right To Cancel

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) state that you have 14 calendar days in which to cancel the contract for your order with us, and we will issue you with a full refund for the items you have purchased and the cost of standard delivery if you’ve paid for shipping.
• The 14 calendar days start from the day after you receive your order.
• If you’re returning your whole order and you’ve paid for delivery we’ll refund the cost of Standard Delivery to you even if you’ve used one of our quicker delivery options. For example, if you pay £5.95 for a First Class Delivery service but the cost of Standard Delivery is £3.95 then we will refund you £3.95. The extra £2 is not covered under these regulations. If only part of your order is returned, any delivery charge you paid won’t be refunded.
• We need written confirmation of cancellation from you, so you’ll need to get in touch using any of our available contact options to let us know you’d like to cancel your order under the Consumer Contracts Regulations 2013.
• If you have already received your order, you will need to return to us the items from your order that you wish to cancel.
• The items you return must be in their original condition and will be inspected once we have received them.
• We try hard to accept all returns. It is your responsibility to ensure that the returned items are packaged well enough that they won’t be damaged on the way back to us.

Specification

Every effort has been made to ensure that the specifications on this website are correct at the time it is viewed. However, technical data, dimensions and weights serve only as a guide.

Sometimes, product specifications may change and in such instances we will do our very best to inform you when placing your order.

All our sizes and measurements are approximate and the utmost care is taken to ensure the accuracy of these dimensions. No guarantee is given or implied that the goods are true in detail to the description or illustrations published.

Printing & Pricing Errors

Please Note that prices advertised on this website are for online purchases only and will not apply in our physical stores. In the event a product is listed at an incorrect price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.

Security

When you shop with us via our website, all your financial transactions are entirely secure. Our secure server software encrypts all your payment card details. The process scrambles all of the information, allowing no unauthorised third party to intercept the data. If you are experiencing problems connecting via our secure server please check that you have SSL switched on in your browser.

Complaints Procedure

In the event that we fail to meet our own high standards of customer service, please contact us via:
Online Customer Services
The Cigar Manor Ltd
182 A Cardiff Road, Newport Gwent, NP20 3AE
Tel: 08431 222453
Email: info@thecigarmanor.co.uk

Statutory Rights

These terms and conditions do not affect your statutory rights as a customer.

Product Guarantee

All products carry a standard 12 month guarantee (unless stated otherwise). If your product should fail within this period, please contact our Customer Services department. If your purchase develops a fault within 14 days of the receipt, we will generally exchange or refund the item provided it is in ‘as-new’ condition. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. This does not affect your statutory rights. If your purchase develops a fault after 14 days (and within its 12-month guarantee) we will organise a repair or exchange of the product for you, free of charge. This does not apply to faults caused by weather damage, accident, neglect or misuse for which there can be no refund or exchange.

Delivery Costs

All orders will be delivered for Free and a Royal Mail Second Class tracked service will be used.
Please note: Cigar ashtrays, Humidors may incur a delivery charge of £10.00.

Changes to the Website

We reserve the right to make changes to this website, the disclaimers and the terms and conditions at any time without prior notice. For any more information please call Customer Services on 08431 222453.

Shipping outside of the UK

We do NOT ship outside of the UK.